For large companies like McDonald’s COVID-19 presents a logistical problem. They have the benefits of large operational teams, and the resources to meet a challenge like this head on, but the scale of their operations adds political complexity across all their restaurants. Whether you love them or hate them, the big guys on the playground […]
Another big week in the QSR industry. Bunnings finally joined the online game (prompting many sausage memes). Red Rooster calls time on seven stores, and turnover tips from Tennessee fast-food outlet Pal’s . 1. How One Fast-Food Chain Keeps Its Turnover Rates Absurdly Low Many of us who are hungry for the latest dispatches from the war […]
Pizza, profits, and points systems — it’s been a major week in the QSR industry. Let’s jump in.
1. Domino’s CEO said ‘carryout’ 17 times on its earnings call — here’s why…
Keeping on top of the wider developments in the QSR industry is important to us — I know many of you are the same. Let’s take a look at some of the things we were talking about this week. 1. DoorDash confirms data breach The food delivery company said in a blog post Thursday that 4.9 million […]
In March, Starbucks announced it is doubling down on mobile ordering by opening its first mobile-only store. The company created the pick-up only location as way to increase efficiency for customers using the Starbuck’s mobile app. Starbucks first launched mobile ordering on its app in 2015 and experienced instant success. Customers were eager to skip long […]
Making friends: It’s a fact – it costs your business 5-10 times more to attract new customers than it does to maintain relationships with your current clientele. Building and maintaining relationships with customers benefits your restaurant more than you might think – recurring customers spend up to 67% more than new customers, and loyal customers […]