Different to multichannel ordering, omnichannel ordering means your ordering channels are working together to create an enhanced customer experience.
Being in control and managing your online touchpoints can make a whole world of difference to your overall customer satisfaction.
The hospitality industry is increasingly competitive and restaurants that want to succeed need to continually reassess their strategies for success.
In March, Starbucks announced it is doubling down on mobile ordering by opening its first mobile-only store. The company created the pick-up only location as way to increase efficiency for customers using the Starbuck’s mobile app. Starbucks first launched mobile ordering on its app in 2015 and experienced instant success. Customers were eager to skip long […]
With smartphones being increasingly common it’s essential to have a mobile responsive website or restaurant app for online orders.