A few years back, the retail industry had a head start over hospitality in its adoption of technology and its transition to a multi-channel service. Of course, hospitality has started to catch up, but as we think about where hospitality may go in the future, looking at current retail trends may offer a glimpse of […]
The holidays are an important time for the hospitality industry. The busy period presents an opportunity for eateries to leverage the festive season to attract more customers through unique holiday offerings as well as to increase brand loyalty by providing a great customer experience. Preparing for the holiday season with appropriate operational systems is important […]
Great customer service is a key component of what makes a great restaurant and is crucial if you want to encourage repeat eaters and increase order value.
Being in control and managing your online touchpoints can make a whole world of difference to your overall customer satisfaction.
By understanding consumer driven food trends and adapting to fulfil them restaurants can create customer loyalty, increased sales, and a powerful brand.
Restauranteurs are constantly looking for new opportunities for success. We explore 5 strategies that restaurants are employing improve their operations.