There’s certainly some evidence that suggests this is the case. The retail industry has had a head start in its adoption of technology and its transition to a multi-channel service. When we look at retail about ten years ago. It was a very different place to operate. The cost of getting your retail business online […]
Pizza, profits, and points systems — it’s been a major week in the QSR industry. Let’s jump in.
1. Domino’s CEO said ‘carryout’ 17 times on its earnings call — here’s why…
We’re living in a data-driven world. There’s no doubt about it. We volunteer a lot of our data, and most of us don’t think twice before sharing. It’s simply part of life. Searching for something on google, posting on social media, buying things online. You’re giving information about yourself to someone else. 90% of the […]
Keeping on top of the wider developments in the QSR industry is important to us — I know many of you are the same. Let’s take a look at some of the things we were talking about this week. 1. DoorDash confirms data breach The food delivery company said in a blog post Thursday that 4.9 million […]
We sat down our Director of Customer Success, Benjamin Jones, to have a conversation about Customer Engagement. Ben, over to you Thanks for having me. This is a topic I could talk about for hours. There’s no disputing it — I’m customer obsessed. I’d go as far to say that it’s the single biggest factor […]
Building loyalty has always been an important concept in hospitality. Turning a one time purchase into a repeat customer has obvious benefits — income, brand sustainability, and growth. The mass adoption of technology means the hospitality industry has plenty of new ways to build customer loyalty. We’re going to look into a few of those […]