Unlike intensive marketing the focus of which is to convert new customers, customer communications are all about initiating conversation. In a world where brand relationships, clarity and trust are more important than ever, it’s important to know how you can create a communication strategy that really speaks to your customers. Spread important news The most […]
Everyone is eager for you to reopen your restaurant. However, to avoid another spike in cases it must be done safely and sensibly.
While most of the world is putting their feet up, the hospitality industry is gearing up for the busiest time of the year. The next month is a crucial time for restaurants to make substantial sales and finish the year strong. As we roll into the new year, and things calm down again, here are […]
Direct online ordering is a powerful sales channel for your restaurant. Putting a bit of time into making it work effectively is a great investment. A few tweaks can result in more sales, and larger order value. To show you the impact small changes can make, we teamed up with Funkateers Pizzeria. When we started […]
We sat down our Director of Customer Success, Benjamin Jones, to have a conversation about Customer Engagement. Ben, over to you Thanks for having me. This is a topic I could talk about for hours. There’s no disputing it — I’m customer obsessed. I’d go as far to say that it’s the single biggest factor […]
Building loyalty has always been an important concept in hospitality. Turning a one time purchase into a repeat customer has obvious benefits — income, brand sustainability, and growth. The mass adoption of technology means the hospitality industry has plenty of new ways to build customer loyalty. We’re going to look into a few of those […]