There’s something going down in Heidelberg West. A food trailer has been set-up, standing out against the industrial surroundings. Inside you’ll find Brad Anderson and possibly his wife Lorraine, who manages to juggle full-time work as well. Together they’ve started Noo Moo Foods, a small batch, plant based, vegan food trailer (phew!). Noo Moo has […]
Is the hospitality industry following in the footsteps of retail?
There’s certainly some evidence that suggests this is the case. The retail industry has had a head start in its adoption of technology and its transition to a multi-channel service. When we look at retail about ten years ago. It was a very different place to operate. The cost of getting your retail business online […]
5 Things You Need to Know From The QSR Industry This Week
We know it’s been a busy week. That’s why we put together the latest news on mobile order-ahead apps and restaurant innovation. Here are 5 things you need to know in Restaurant and Hospitality this week: Restaurants Find Mobile Order-Ahead Apps Are Key As More People Use Delivery Service QSRs from Panera to McDonald’s are […]
5 Trends Shaping Australia’s Top QSR Brands
At this year’s QSR Media Awards, leaders from Australia’s most successful brands honoured the top QSRs from around the country. During the event, industry leaders shared insight on the current trends that are driving restaurant technology and innovation. Here are five key takeaways from the event: 1. Australian Consumer Demographics are Changing Rahim Ladha, the Director of […]
Starbucks Is Doubling Down on Mobile Ordering – Should You?
In March, Starbucks announced it is doubling down on mobile ordering by opening its first mobile-only store. The company created the pick-up only location as way to increase efficiency for customers using the Starbuck’s mobile app. Starbucks first launched mobile ordering on its app in 2015 and experienced instant success. Customers were eager to skip long […]
7 Steps to Ensure Great Customer Service at Your Restaurant
Originally posted in 2017. Updated: December 2019 to include up to date hiring information and account for the advances we’ve made in hospitality technology over the last couple of years. As the owner of a hospitality business, you know that customer service is critical to your success. Or more specifically, consistently good customer service. New […]