“Hospitality today looks like retail 10 years ago.” What changes can we expect the hospitality industry to emulate and what role will technology play?
Pizza, profits, and points systems — it’s been a major week in the QSR industry. Let’s jump in.
1. Domino’s CEO said ‘carryout’ 17 times on its earnings call — here’s why…
Keeping on top of the wider developments in the QSR industry is important to us — I know many of you are the same. Let’s take a look at some of the things we were talking about this week. 1. DoorDash confirms data breach The food delivery company said in a blog post Thursday that 4.9 million […]
There’s no disputing it — I’m customer obsessed. I’d go as far to say that it’s the single biggest factor to winning in a competitive market.
Building loyalty has always been an important concept in hospitality. Turning a one time purchase into a repeat customer has obvious benefits — income, brand sustainability, and growth. The mass adoption of technology means the hospitality industry has plenty of new ways to build customer loyalty. We’re going to look into a few of those […]
1. Voice Recognition Could Take A Bigger Role In Retail Voice recognition could soon play a bigger role in retail — especially in the world of quick service restaurants. That’s the signal sent recently by McDonald’s. The fast food operator recently announced an agreement to acquire Apprente. The company said in an announcement that the […]