Pizza, profits, and points systems — it’s been a major week in the QSR industry. Let’s jump in.
1. Domino’s CEO said ‘carryout’ 17 times on its earnings call — here’s why
Domino’s Pizza CEO Ritch Allison said “carryout” 17 times on the pizza chain’s earnings call Tuesday as the company looks for growth outside of the competitive delivery market.
The company’s business has long been focused on delivery, but it’s carryout sales are growing as it adds more U.S. locations and renovates its stores worldwide. Carryout orders are more profitable than delivery because they do not require a delivery driver.
Chris says: For an industry that can’t stop talking about Aggregators and delivery, 45% of Domino’s sales are coming from Pickup. Food for thought when someone tells you that “they don’t think their customers would use it”. Domino’s have some of the best infrastructure around and their customers love it.Chris Spence, Senior Account Executive at Mobi2Go
2. Food delivery giant DoorDash accused of signing up restaurants against their will
Food delivery platform DoorDash has been accused of signing up restaurants without their permission in an aggressive land grab in Australia.
The biggest food delivery platform in the United States has 300,000 restaurants on its books in the United States but its tactics since launching in Australia just over a month ago have angered some restaurant and cafe owners.
Ryan says: While having a delivery service that services smaller towns or communities is a fantastic idea, I cannot agree with how DoorDash has “forced” their way into the market. They are essentially taking control away from the business.Ryan Davies, The Server Lord at Mobi2Go
The way I see it, if the delivery service is consistently unsatisfactory to their customers, it will be their brand that suffers. The damage this kind of business model could potentially cause to a business would be a major concern for me.
3. The ABCs Of QSR Mobility
Five years ago, tapping a mobile phone to order ahead was still a relatively exotic idea. Starbucks mobile rewards were still new to the market — at that time the firm was considered boldly innovative.
As the 2020s are gearing up to get going, however, the landscape has shifted to mobile in a way that few had predicted even a few years ago.
Read the full article
Jarryd says: A.I is going to define the next decade of technical innovation, it’s really exciting to see it being applied with a consumer first paradigm.Jarryd Reedman, Customer Onboarding Specialist at Mobi2Go
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