Keeping on top of the wider developments in the QSR industry is important to us — I know many of you are the same. Let’s take a look at some of the things we were talking about this week.
1. DoorDash confirms data breach
The food delivery company said in a blog post Thursday that 4.9 million customers, delivery workers and merchants had their information stolen by hackers.
The breach happened on May 4, the company said, but added that customers who joined after April 5, 2018 are not affected by the breach.
It’s not clear why it took almost five months for DoorDash to detect the breach.
Cody Says: “Privacy and security are critical issues, but a chain is only as strong as the weakest link. Brands need to be careful about who they partner with to avoid putting their data—and reputation—at risk.”Cody Hatch, Platform Lead at Mobi2Go
2. Uber launches a shift-work finder app, Uber Works
What do you do when your current business model is so staggeringly loss-making you’re having to warn investors it may never turn a profit, at the same time as it’s under increasing legal and regulatory attack?
One answer might be to pivot. Uber isn’t doing that, exactly. Not yet anyway. But it has just officially announced the launch of a new app for matching shift workers with shifts, called Uber Works, working in partnership with staffing agencies.
Ming Says: It will be interesting to see how many types of jobs this app will work for. Let’s take a kitchen as an example, can the owner simply match up a new staff and expect them to know where the equipment is located? Training is hard at the best of times, I wonder if in many cases it will just create more pressure on the business.Ming Ng, Customer Success Specialist
3. Sushi Sushi, EARL Canteen join Coles’ first restaurant-supermarket hybrid
Coles says the move is part of its strategy to tailor stores to increasing consumer demand for convenience. Customer research finds 50% shoppers don’t have time to cook from scratch, while 33% are unable to say what they are having for dinner by 5pm that day.
Sonny says: If successful, this presents another opportunity for online ordering; imagine ordering food, completing your shopping and then picking up your order on the way out. You’ve ‘gained’ at least an hour in your day.Sonnyvehe Togiatama, Customer Success Manager
Personally, I don’t like it. If I want restaurant food I’d want to be seated. I’m only one person though, and it’ll be interesting to see if others agree.
developments in the QSR industry
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