Many hospitality brands say they focus on digital, but not many are digital first. There’s a big difference. But realising that and implementing the change necessary to achieve it, to achieve the digital future your business needs to not just survive but thrive, it can feel like a lot. To help convince you, here’s four key reasons why you must ready your business for your digital future, and steps on how to approach it.
Whether you’re currently located in a city where dine-in is allowed or you’re currently absorbing further dine-in restrictions, there’s no better time to prepare for the next wave of freedom. That’s why we’ve pulled together our key recommendations for how you can re-imagine your in-store experience, to help pull those customers back inside again and again.
Different to multichannel ordering, omnichannel ordering means your ordering channels are working together to create an enhanced customer experience.
Reviews can make or break a restaurant so it’s important for restaurants to manage and respond to all reviews appropriately to help complete the customer’s experience.
A few years back, the retail industry had a head start over hospitality in its adoption of technology and its transition to a multi-channel service. Of course, hospitality has started to catch up, but as we think about where hospitality may go in the future, looking at current retail trends may offer a glimpse of […]
The holidays are an important time for the hospitality industry. The busy period presents an opportunity for eateries to leverage the festive season to attract more customers through unique holiday offerings as well as to increase brand loyalty by providing a great customer experience. Preparing for the holiday season with appropriate operational systems is important […]